Clarify Your Feedback with Observations

Feedback can be hard to apply when the message is tangled with value judgments. To sharpen the quality of our feedback, we can use a tool called Nonviolent Communication (NVC). 

Observations are key

NVC differentiates interpretations: “Hudson is always late,” from observations: “Tyler arrived after the start time 5 times this week.”

Of course, acknowledging the reason behind incidents matters, but focusing on the infinite intentions behind tardiness, or telling ourselves “they don’t care about our time,” will not strengthen the quality of our feedback nor our relationships.

Encourage growth

When the listener receives a value judgment: “Employee X doesn’t respect our time.” They learn more about how the speaker views their character than about aligning expectations with performance.

Standardize when possible

When you standardize feedback inquiries to include clear prompts for observation, you can minimize employee defensiveness and maximize targeted improvement. 

KM

Want to bring holistic strategies like Nonviolent Communication to your solution-focused workplace? Contact us at info@kadijahmeans.com or book a consultation